Terms of service
Timber Furniture Care Guide
Timber furniture is one of the most desired and beautiful home decors, it is warm, textured and ageless. Each piece of timber has its own colour, tone, figure and grain arrangement because it is a natural product, it expands and shrinks depending on the humidity and temperature. This means that exposure to certain elements such as moisture, sun and wind can modify the moisture content and stability of the product.
Timber Care Guide
It is highly recommended not to place near open fireplaces or directly under air conditioners.
Do not leave wet spills on timber furniture (if spills occur wipe down with a dry cloth).
Do not place hot or very cold items directly on timber surfaces.
Liquids containing nail polish, alcohol etc cannot be removed from timber products.
Rough surfaces such as unglazed ceramics can leave scratch marks.
It is recommended not to use strong cleaning solutions and solvents on timber furniture, the use of chemicals may affect and damage the finish.
It is strongly recommended not to drag furniture, be sure to lift and place down with care.
To clean it is recommended to use a soft dry microfibre cloth or a slightly dampened cloth can also be used.
When transporting timber pieces be sure to secure, protect and wrap to avoid dents, scratches and general damage.
Fabic Care Guide
Professional washing or dry cleaning is recommended. Use gentle cycle not exceeding 40 degrees.
Do not apply detergent directly onto covers.
Do not place wet items on fabric upholstery.
If spills occur; spot clean with a damp cloth, soapy water can be used and remove excess moisture, leave in shade to dry
Do not use cleaning products containing bleach or brightening agents.
After washing, pull gently and reshape whilst damp.
Avoid tumble drying or drying in direct sunlight.
Some minor colour variation may occur as a result of washing. It is recommended to wash complete cover sets to ensure colour consistency.
Allow up to 5% shrinkage.
Occasional use of a lint remover is recommended
5 Year Structural Warranty for timber furniture
- 5 Year warranty is valid from date of purchase.
- The 5 year structural warranty applies to the structural integrity of the timber items only.
- Our timber products should not be dragged on the floor/ground, they should not be placed near open fireplaces or directly under air conditioners, they should not be jumped on or used in any way that it has not been designed for.
- Damage caused by extreme use or environmental elements which can affect the structure, performance or appearance is NOT covered by warranty. Damage such as acid spills, solvents, dyes, or other corrosive materials, ink, paint or body fluids; moisture of any kind, improper cleaning techniques or placing furniture outdoors, in close proximity to heat or in direct sunlight is not covered by the warranty.
- Finishes and fabrics that are exposed to daily wear and tear cannot be covered by the warranty.
- Environmental factors can alter colour and cause fading in fabrics and timber which is not covered by the warranty.
- Please read Care Guides for timbers and fabrics to keep your pieces looking their best.